1. 30-Day Hassle-Free Return Guarantee

We want you to be completely satisfied with every industrial purchase. If you are not satisfied with an item, you may return it within 30 days of receipt for a full refund or exchange, provided the product is unused and in its original packaging.

2. How to Initiate a Return

Initiating a return is simple:

1. Visit the Contact Us page or call Customer Support at 1-800-846-1568.
2. Provide your Order Number (e.g. ZOR-10024) and the item SKU you wish to return.
3. Receive your prepaid return shipping label via email.
4. Drop off the package at any authorized shipping location.

3. Damaged or Defective Shipments

If an item arrives damaged or defective, contact Customer Support immediately within 48 hours of delivery. We will issue an expedited replacement at no additional cost.

4. Refund Processing

Refunds are credited to the original payment method or Net 30 commercial line within 3-5 business days after the returned item is inspected at our fulfillment facility.