Riyadh, SA
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How Can We Help You Today?

Search our help center for instant answers regarding orders, shipping, returns, Net 30 terms, and tax exemption.

Popular Help Topics

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Orders & Tracking

Track package shipments, view past order history, check order status, or request order changes.

Track Your Order →
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Shipping & Delivery

Free shipping on orders $50+, 2-3 day ground delivery, freight shipments, and hazmat handling.

View Shipping Policies →
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Returns & Refunds

30-Day hassle-free return policy, print return shipping labels, or report damaged items.

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Net 30 & Invoicing

Apply for commercial credit, view invoice balances, pay by ACH or check, and upload tax certificates.

Manage Business Credit →
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Account & Security

Reset password, update company billing email, add team sub-accounts, or edit saved addresses.

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Product Quotes & Sourcing

Request volume discount quotes for large bulk orders, Mfr part lookups, or technical spec sheets.

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Frequently Asked Questions

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also sign in to your Zoro account and visit Order History & Tracking to view real-time package updates.

How does Free Shipping work?

Signed-in Zoro account customers receive FREE Standard Ground Shipping on eligible orders of $50 or more (before taxes). Simply sign in during checkout to automatically unlock free shipping.

How do I apply for Net 30 Business Credit Terms?

Businesses can apply for Net 30 Commercial Credit during checkout or in the Net 30 Portal. Approved accounts can order immediately and pay invoices within 30 days via ACH, Check, or Wire.

What is your return policy?

Zoro offers a 30-day hassle-free return policy for unused items in original packaging. Contact Customer Service or visit our Contact Us page to request a return authorization label.

Need Additional Assistance?

Our Customer Service team is available to assist your business.

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Call Customer Support
1-800-846-1568
Monโ€“Fri 6amโ€“7pm CT โ€ข Sat 7amโ€“5pm CT
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Email Us
customer-service@zoro.com
Typical response within 24 business hours
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Commercial Accounts & Credit
credit@zoro.com
Net 30 & Tax Exemption Support